Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino site we haven't covered yet? Here's how to reach the team behind Top Online Casinos.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — if your message relates to a specific casino, bonus offer, or article, tell us which one so we can look into it quickly.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, licensing details, or payment methods that have changed
- Suggestions for new online casinos or features you'd like to see covered
- General feedback on your experience with a site we've reviewed
- Questions about how our comparisons and ratings are put together
- Press or partnership enquiries
What we can't help with
We're an independent research and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your account with any of the casinos listed on this site. For those matters, contact the casino's own customer support team directly — most offer live chat, email, or phone support, and details are usually available once you're logged in.
If you're dealing with a dispute over a bonus, a delayed withdrawal, or a locked account, start with the casino's support team and, if needed, the regulator that licenses them. Reviewing how each site handles licensing and player protections is something we cover as part of our research, but we don't have the authority to intervene in individual account issues.
Concerned about gambling habits?
If gambling has stopped being enjoyable, or you're worried about your own play or someone else's, we'd rather point you toward help than have you sit on it. Our responsible gambling page covers deposit and time limits, self-exclusion programs, and where to find state and national support services. It's worth reading whether or not you're currently having any problems — knowing the tools exist before you need them makes a real difference.
Before you write in about a review
A few quick checks can save time on both ends:
- Confirm which casino and which offer or feature your message relates to — names and terms change, so the more specific you are, the faster we can verify it
- If it's a bonus term or a rating query, note the date you're seeing the information, since terms and editorial ratings are updated periodically
- For account, payment, or identity verification issues, contact the casino directly first — this is almost always faster than going through us
You can also find out more about who compiles our reviews and how we approach them on our About Us page, or check our Terms and Conditions for details on how the site operates.
A note on what this site does and doesn't do
Top Online Casinos publishes independent research and comparisons of online casinos available to US players. We may earn a commission when readers click through to a listed casino, but this never determines how a site is ranked or reviewed. We don't process real-money transactions, hold player funds, or act as an intermediary between you and any casino. Nothing on this site guarantees winnings, and all games of chance carry a house edge — our aim is to help you compare options and understand the terms, not to promise outcomes.